Our Story
Trust is a fundamental part of humanity, but with the rise of the internet over the last couple of decades, we’ve seen a plethora of trust issues emerge like spam, fraudulent transactions, hate speech, and online abuse. Today, with AI, computers take on more tasks usually done by humans, with an increase in efficiency and productivity. However, We understand the implications of AI, and the potential danger of not having visibility into how it affects the real world. There is a lack of trust in AI outcomes because often AI models can be opaque. We started Fiddler because we believe there is a need for a new kind of Explainable AI Platform. One that enables organizations to get ahead of these issues by building trustworthy, transparent, and understandable AI solutions.
Who We Are
Our team is motivated by helping the world to unlock the AI blackbox. We help humans harness AI to create more understanding around results, create actionable insights, eliminate biases, and identify performance gaps. We know that AI is the future and believe that learning the “why” behind the results is crucial to any business or platform.
We are still an early stage startup, and are rapidly growing our team! This is an exciting time to join an XAI startup that is quickly becoming a leader in the space.
Fiddler Labs is recognized as a pioneer in the field of Explainable AI, and has received numerous accolades, including: 100 most promising Technology Pioneers of 2020 by the World Economic Forum, Forbes 50 most promising AI startups, and a Cool Vendor in Gartner’s 2019 Cool Vendors in Enterprise AI Governance and Ethical Response report.
We are looking for a collaborative and experienced Solutions Engineer to help us continue to build this platform.
What You'll Do
• Work directly with the sales team to understand our customers technical needs, strategize on how to navigate winning sales cycles, provide compelling value-based demonstrations, and ultimately close deals
• Work hands-on with prospects and customers to demonstrate and communicate the value of Fiddler technology throughout the sales cycle; from demo to implementation
• Present to executives, customers, and technical teams to convey the technical vision of Fiddler, and the value of our platform
• Conduct training sessions with customers and potential partners to help with knowledge transfer
• Help author and contribute to market-facing publications, documentation, and FAQs
• Build relationships with Senior Technical stakeholders, to enable them to become Fiddler advocates and power users
• Successfully facilitate scoping and delivery of Proof of Concepts
• Act as technical liaison between Fiddler product management, marketing, engineering, and customer success
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What We're Looking For
• 5+ years of industry experience, with a minimum of 2+ years in a pre-sales environment
• Strong presentation skills with a high degree of comfort speaking with executives and IT management
• Deep technical knowledge in the Machine Learning or Artificial Intelligence space
• Working knowledge of ML Operations and methodologies
• Innate love of technology and easily understands complex technical concepts
• History of success in technical sales or solutions at the enterprise level
• Strong communication skills and empathetic listener